Mary Queen's Mission Hospital,
Kanjirapally
maryqueenkply@gmail.com
04828-201400
8281262626
Emergency 24*7
+91-8281262626
+91 8086611101
Telemedicine
Telemedicine
When a patient contacts us for a telemedicine consultation, we first check with the doctor and fix a time for the same day. Once the time is confirmed, we let the patient know the consultation time and fee. We then send a QR code for the patient to make the payment. After the patient pays and sends us a screenshot of the payment on WhatsApp, the consultation takes place as scheduled. Once the consultation is done, we send the prescription to the patient through WhatsApp.
OP Coordinator and Front Office In charge will coordinate telemedicine calls, and calls will be connected to the OP Coordinator's number. (8547015700)
Work Flow
1. Patient Initiates Contact: Patient calls the hospital for a telemedicine appointment.
2. Patient Information Collected: Staff records essential details: Full Name UHID (Unique Hospital ID) Preferred Doctor or Department
3. Concerned Doctor/Department Informed: Details are forwarded to the relevant department or doctor.
4. Doctor Schedules Time Slot: Doctor confirms an appropriate time for the consultation.
5. Patient Informed: Staff communicates the confirmed date and time to the patient.
6. Payment Collection
- After the consultation is confirmed, the patient is instructed to make the payment through an approved digital method (such as UPI, bank transfer, or payment link).The patient is requested to send a screenshot of the payment confirmation to the hospital via WhatsApp or email. Once payment is verified, the prescription is sent.
7. Consultation Conducted:
- Tele consultation happens via phone call or other app.
8. Prescription Sent:
- Doctor sends the prescription through Email or WhatsApp
